退款政策

Return and Exchange Policy 

At Silk &Herb, we aim to ensure that all of our customers are satisfied with their purchases. However, we understand that sometimes, you may need to return or exchange an item. Here’s how we can help: 

Making a Return or Exchange

To initiate a return or exchange, please contact us at support@silkandherb.com within 30 days of the date you received your order. Remember to include your order number and the details of the item(s) you wish to return or exchange. 

Refund Status

The product must be returned in new and unused condition. Once the return has been received, you will receive a full refund to your original method of payment within 5-10 business days after we receive the returned product at our warehouse. Kindly be aware that if an initial shipping fee was incurred with your original order, it will be subtracted from the refunded amount. 

Received Damaged Items

• Damaged Packaging or Broken Authenticity Seals: While we take utmost care in packaging your order, some incidents occur during transit that are beyond our control. Rest assured; all products sold on our website are authentic. If you receive an item with a damaged package or a broken seal, please contact us at support@silkandherb.com.
• Missing Packages Marked as 'Delivered': Sometimes, items may be prematurely marked as delivered. Please allow a few days for delivery. In the meantime, check with your neighbors and local post office. For further assistance, you can contact: 

• USPS: 1-800-275-8777 
• FedEx: 1-800-463-3339 
• UPS: 1-800-742-5877 

Sale Items

All purchases made during a promotional sale are final and not eligible for returns or exchanges. 

Thank you for choosing Silk &Herb. Should you have any questions or need further assistance, please don’t hesitate to reach out to us at support@silkandherb.com.